Online shopping is fun but it can present challenges. See answers to some frequently asked questions below. If you need further assistance feel free to reach out to us through out Contact Page, Facebook Message, or email us at firstname.lastname@example.org
I really want to use your products but I have an allergy.
All of our soaps are free from gluten, wheat, dairy, peanuts, avocado, soy, and most tree nuts (They do contain coconut and a few contain almond oil). I have changed my recipe and all future soaps will not contain almond oil but a few of the original bars have almond oil in them. I cannot guarantee that they are 100% allergen free but I try my best to avoid cross contamination. The equipment used to make the soaps was in contact with the almond oil but have been well sanitized between uses. Specific ingredients are listed on each product. If you have further concerns or questions about allergies feel free to reach out. I have a few allergies myself so I definitely understand.
Do you make custom products?
Custom soaps and candles make amazing gifts and favors for birthdays, weddings, baby showers etc. and we want to help make your special event even more special. Visit our custom order page for information on how to place a custom order and pricing.
What does "Preorder" mean?
A few products may be listed as "preorder." These are products that have been made but aren't quite ready to be packaged and shipped yet. Did you know cold process soap has to cure for 4 weeks before it is completely ready to use?
Why does my soap differ from what’s pictured?
All of our products are handcrafted in small batches. Because of this variations may occur in color or look between individual bars and batches. Each bar of soap is unique. That is the beauty of handcrafted products.
The bars of soap are really big. What should I do?
These soaps, especially the frosted soaps, are definitely larger than your standard bar of soap you could buy at the store. If you would like you can cut the bars in half with a sharp knife. You can use half now and save the other for later, you can use them in two bathrooms in your home, or you can share with a friend.
How should I store my soap?
I recommend keeping your soap in a dry area when not in use. A raised soap dish is perfect. It will allow your bar to dry out between uses and make it last longer.
Do you use essential oils?
Most of our soaps are made with cosmetic safe fragrance oils rather than essential oils. Essential oils can be an irritant for sensitive skin, harmful to pets, and are more expensive. In order to ensure everyone has the best experience possible we are currently not using essential oils. If you are interested in a soap made with essential oils you can request a custom batch.
So these are safe for sensitive skin?
We have tested our soaps with people who have sensitive skin and have had no reactions. That being said, everyone is different. If you believe you may have a reaction, please try our product on a smaller part of your body! If you have an allergic reaction, please discontinue use.
Are these safe to use for children?
Yes, they are safe for children. Some soaps have small toys or embeds that could pose a choking hazard so please monitor young children with these products.
Are your products cruelty free/vegan?
Yes, our ingredients are all ethically sourced and vegan, unless otherwise stated.
What is your refund/return policy?
If you are not satisfied with your product will accept returns for a full refund within 30 days of receipt of your product. To return an item please contact us via email at email@example.com. View our full return policy for more information.